Q: How do I care for my Ed Levin jewelry?
Most sterling and gold jewelry can be cleaned with a soft cotton rag or a polishing cloth. When more aggressive cleaning may be necessary, especially with textured jewelry, we've found that heating the piece by dipping it in hot tap water, and then scrubbing with a soft toothbrush and toothpaste, baking soda or a non-abrasive silver polish will remove most tarnish and dirt.
Jewelry with pearls or soft stones (carnelian, lapis, malachite, opal, onyx) requires special care. Use only the softest cloth and wipe gently, and never use harsh cleaning solutions or chemicals.
To prevent damage and reduce the need for cleaning, keep all jewelry, (especially pearls and soft stones) away from household cleaners and hair care products. Chlorine bleach found in hot tubs and swimming pools can be especially harmful and will immediately tarnish most sterling and damage soft stones. 

Q: How do I care for my 14k gold jewelry?
Keep your gold jewelry away from harsh chemicals such as chlorine and cleaning fluids. This will reduce daily abrasions and prolong its luster. To clean gold jewelry, use a solution of warm water and detergent-free soap. Wash gently with a soft-bristled brush (a dull toothbrush works well). Store gold pieces separately in a soft cloth bag like the one provided to you with your purchase to protect them from the exposure to harsh daily elements.  

Q: How do I care for my sterling silver jewelry?
With proper care, your fine sterling silver will last a lifetime. To minimize scratches and other damage, store your silver jewelry in a cloth pouch, similar to the ones Ed Levin Jewelry sends with each purchase. Avoid exposing your silver to chemicals such as bleach or ammonia in household cleaning products as well as chlorinated water in swimming pools, as these chemicals can damage silver. Care should be taken to prevent tarnish build-up, a dulling that naturally occurs when silver reacts with sulfur or hydrogen sulfide in the ambient air. To clean your silver, use polishes formulated specifically to remove tarnish. You can find silver polishes, solutions or cloths appropriate for tarnish removal at most hardware stores. Tarnish is most easily removed when it becomes visible. Although wearing your silver jewelry is the best way to prevent tarnish from building up, regular cleanings of all your silver items will prevent tarnish and keep your silver bright and sparkling.  

Q: How do I care for my 14k gold over sterling silver jewelry? 
The care of your gold laminate jewelry is the same as the care of 14k gold. It should be kept clear from chemicals and kept separate from other jewelry items in a cloth bag like the one we provide with your purchase.  

Q: How do I care for my platinum jewelry? 
To clean your platinum jewelry just soak in a mild solution of soap and warm water and gently scrub it with a soft bristled brush. This is usually all that is required to maintain the metal's luster.  

Q: What is the best way to to put on my cuff bracelet? 
Cracks or breaks from metal-stress are caused by repeated opening and closing of cuffs, and are nearly impossible to repair. This problem can be prevented by understanding how to properly put on a cuff. You should slip the cuff over the side of the wrist, rather then the top, starting at the soft spot about two inches from the wrist, and 'roll' it on. Also, be sure the purchase the correct size, squeezing a cuff on the wrist for a better 'fit' will stress the cuff and cause it to break. Most of our cuffs are available in small, medium and large. Our stock size is medium, which is appropriate for most wrists from 6 1/2" to 7 1/2". 

Q: Can Ed Levin mate a lost earring? 
Yes. We can mate most earrings, even some of the oldest of designs, with the exception of designs requiring materials we no longer have on hand. Handcrafted jewelry will have some variation from piece to piece, so we highly recommend that you bring to your local retailer the original earring for us to use as a match for the pieces we are creating. We will reshape and polish the original to match its new mate. 

Q: How can I avoid bending or breaking my earwires? 
Bent or broken earwires can be avoided with proper care. We use a special alloy metal on our Classic Hoop earrings and work-harden the earring so that it springs to the side when opened. If the earring (not the earwire, the entire earring), is always gently opened in the direction that it springs, it will give a lifetime of joy. Included with your purchase of our Classic Hoop earrings we will include a simple instruction card on the care and function of these earrings. 

Q: Can I send jewelry directly to you for repair? 
We are happy to repair your Ed Levin jewelry or mate your lost Ed Levin earring. You can send your repair directly to us or visit any local Ed Levin retailer. Please email us or call us at 1-888-335-3864 with your inquiry. 

Q: What is your return policy? 
Please see your retailer for returns. Most retailers will gladly accept returns within a reasonable length time, with the exception of special orders.
We want you to be completely satisfied with your Ed Levin Jewelry. Our Guarantee:We pride ourselves on making jewelry of heirloom quality. Repairs resulting from defects in workmanship or design will be made promptly at no charge. 

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